Technical Support Engineer / 技术支持工程师

职位描述：
1、参与公司产品的开发；
2、负责客户的技术支持；
3、负责为客户提供产品部署、培训、问题解答等支持工作；
4、负责更新、整理产品技术文档；
5、负责用户管理，维护公司与客户之间的良好关系；
6、完成上级主管交办的其它工作。

任职要求：
1、本科及以上学历，计算机相关专业；
2、2年以上技术支持相关工作经验；
3、2年以上Java开发经验；
4、熟练使用UML tool、SVN等工具；
5、熟悉Linux以及Shell等脚本语言；
6、具有良好的英文读写能力；
7、具备良好的客户服务意识及敬业精神，工作责任心强，有良好的团队协作精神和人际关系处理能力，表达和应变能力强；
8、具备良好的学习能力，能不断接受新知识、新观念、新方法，并善于共享。

Job Description:
1. Participate in the development of products;
2. In charge of technical support for the customers;
3. In charge of providing product deploy, training, problem solving and other supporting work;
4. In charge of dealing with products technical documents;
5. In charge of user management, maintaining good relations with customers;
6. Finish other jobs assigned by superior.

Requirements:
1. Bachelor's degree or above, computer science or related field of education;
2. More than 2 years related working experience of technical support;
3. More than 2 years Java develop experience;
4. Skillfully use UML tools, SVN and other tools;
5. Familiar with Linux, Shell and other scripting language;
6. With good reading and writing ability in English;
7. Good customer service consciousness and professionalism, strong sense of responsibility, good team spirit, strong interpersonal, presentation skills and capacity for change;
8. Good learning ability, accept new knowledge, ideas and methods constantly and good at sharing as well.

要求提出者:广州亦云信息技术有限公司